Frequently Asked Questions (FAQ)

DO I NEED TO MAKE AN APPOINTMENT? 

 

No appointment is necessary. Patients are admitted during lab regular working hours.


HOW SHOULD I PREPARE MYSELF FOR THE TEST? CAN I EAT AND DRINK BEFORE THE TEST?

 

Each patient is different and requires a different approach depending of the test he/she has to undergo. Please read more in the section PREPARING FOR LABORATORY ANALYSIS. 


  

DO YOU PROVIDE HOUSE CALLS FOR PATIENTS WHO ARE UNABLE TO COME TO THE LAB?

Yes! A scheduled house call - in order to meet all of your demands, please contact us at least one day in advance!

 


IS IT POSSIBLE TO GET INFECTED WITH HEPATITIS OR AIDS VIRUS DURING THE BLOOD TEST?

Absolutely not! The process of drawing blood and other material collection is always performed using sterile needles and medical accessories, packed individually and for one use only. After use, all disposable materials are properly stored and discarded in separate medical waste. When you have a blood test, nothing goes into your system. Your blood sample is taken into a special tube that has vacuum. When the needle tip goes into your skin, the blood in your vein rushes in to fill that vacuum.

 


WHY DO YOU ASK FOR SO MUCH INFORMATION ABOUT THE PATIENT?

 

We must be sure that we identify every patient accurately by name, date of birth, address, etc. The lab tests results have different reference values, depending on the patients’ age and gender, therefore it is necessary to have these information. For example, a lab result of a certain analysis that is "normal" for a 60 year-old man may be out of the normal reference range when it comes to a 5 year-old child. In case a physician orders certain tests, we have to have information about your last meal, as well as your scheduled time for taking prescribed medication.

 

 

HOW LONG SHOULD I WAIT FOR THE RESULTS?

Depending on the type of tests the physician has ordered, different time periods are needed to get the lab results. While most results are issued on the same day or within 24 hours, some tests take longer. Depending on the type of the test, there is a possibility of making urgent analysis within 30 minutes up to 4 hours. Microbiological analyses require a longer time for the final results to be issued (time required for identifying if there is a specific microorganism in a sample and determining its sensitivity to antibiotics takes 2 to 3 days).

 

WILL YOU INFORM ME ABOUT MY TEST RESULTS AND HOW?

Due to the possibility of a mistake or misinterpretation of the results, they are not given out by phone. We can send the results directly to your email, your physician’s email, or you can pick up the results in person. The patients’ section is a separate section of our web page, which is used for personal log in and downloading of the lab test results for each patient. 

 

WHAT WILL MY TESTS RESULTS TELL MY PHYSICIAN?

You might be tested for a variety of reasons--because of a problem you have reported to your physician, to check on a condition that has already been diagnosed, or maybe to see how you are responding to prescribed medication. These are just some of the reasons why your physician might ask for a lab test. There are hundreds of tests and different combinations of tests that could be ordered for different reasons.



WHAT WILL THE LAB ASK ME TO DO?

Laboratory tests are usually performed using a blood and urine sample. It is necessary to collect a small amount of blood and a required quantity of urine.

 

For most blood tests, preparation is necessary which means drawing blood early in the morning (on an empty stomach), 12 hours after the last meal. This is necessary because food consumption in a shorter period of time before drawing blood may result in higher levels of glucose, cholesterol, lipids, proteins, iron and other metabolites. 

 


SHOULD I TELL YOU IF I HAVE NEVER HAD A BLOOD TEST BEFORE OR IF I AM NERVOUS ABOUT HAVING ONE?

 

Yes, please. We will do everything we can to make you comfortable and tell you in advance what to expect. Today, blood specimen collections procedures are quick and easy.

 

IF I HAVE HAD MY BLOOD TAKEN BEFORE AND IT WAS "HARD TO GET", SHOULD I MENTION THAT?

Yes, please. Our employees are highly skilled, but you know more about your own body. We count on you to tell us if you have had any problems in the past. We will do our best to make sure that things go smoothly.



HOW MUCH BLOOD WILL YOU TAKE? WILL I BE TIRED AFTERWARDS?

 

The amount of blood we take depends on the number and types of tests your physician has ordered.However, modern laboratory equipment lets us perform many tests on a small sample of blood. As a result  of that, you will feel fine and after drawing blood you can continue with your regular daily activities.

 


HOW DO YOU DISPOSE OF YOUR GARBAGE?


Our laboratory follows all the rules for medical waste disposal. These rules ensure work safety and environmental protection. The contaminated laboratory waste is packaged and transported to a designated place using special procedures.


WHERE ARE YOU LOCATED?

 

          LOCATION 1 (municipality Taftalidze)blvd.  8th of September № 2, Suite 1, 1000 Skopje, phone 02/3179-001        

          LOCATION 2 (municipality Aerodrom), blvd. Jane Sandanski № 7, Suite 4, 1000 Skopje, phone 02/2477-345

          LOCATION 3 (Tetovo), str. Blagoja Toska №.222,1200 Tetovo, phone: 044 355 550, 044 355 551

 


WHAT ARE YOUR WORKING HOURS?

 

LOCATION 1 (municipality Taftalidze)

 

Monday – Friday: 07.00 – 19.30

Saturday: 08.00 – 15.00

 

LOCATION 2 (municipality Aerodrom)

 

Monday – Friday: 8.00 – 16.00

Saturday: 08.00 – 14.00

 

LOCATION 3 (Tetovo)

 

Monday – Friday: 07.30 – 19.30
Saturday
: 08.00 – 15.00